Hands-on experience plus planning smarts plus just the right amount of empathy makes the perfect mix.

The St. Clements Group was founded in a basement bedroom in 1992. One day there were four of us stuffed in that little room and we realized the days of cheap rent were over. Since then, we have partnered with some truly amazing people to help organizations across Canada and overseas to develop innovative and cost-effective economic development strategies using local resources and local decision making. Together, the associates have worked with organizations ranging in size from garage start-ups to organizations with tens of thousands of employees.

Please feel free to contact Glen Loo, the managing principal to discuss your business planning needs.

Glen Loo, Managing Principal – Toronto

LooGlen has over 30 years experience in economic development and marketing management as an organizational executive and as a consultant. He has developed business and operating strategies for local and national organizations and growth programs for many products, services, and ideas. Glen is formerly the vice president of marketing at Heritage Canada, a former CEO of the ELMS Learning Centers Ltd. (China/Canada), a partner in Adrenaline Productions Ltd., and a senior consultant with Ernst & Young’s culture and economic development practice. He managed profit centers at Heritage Canada and the University of British Columbia and the communications groups of Ombudsman Ontario and the Municipality of Metropolitan Toronto.

Glen is past chair of the board of advisors of Steel Monkeys International (Canada/UK/Belarus), a past director of Open Arms to International Adoption, past trustee of the Toronto Historical Board, past chair of the Red Cross’ blood collection committee, and past member of the Circle of Advisors to the President of the Royal Canadian Academy of Art. He has BComm and MBA degrees from the University of British Columbia.

Val Fox, Associate – Toronto

Val FoxVal is a expert in incubators and entrepreneurship and is a co-founder of the DMZ at Ryerson University. The DMZ has grown to become North America’s premier university business incubator and the third in the world (UBI 2015). She helps build successful incubation models with corporations, academic institutions and regions that bring communities of diverse skills together to collaborate, design and deliver impactful innovation. Val has more than 30 years of experience in the creative digital industry. She has worked with technology in the university sector, for industry and for consumers. Her roles have ranged from business development to creative direction and user experience for digital technologies. In May 2012 Val was presented with the prestigious Canadian Women in Technology (CanWIT) Sara Kirke Award for Entrepreneurship and Innovation. Other roles: Val is president of Pivotal Point.

Lisette Gelinas, Associate – Toronto

Gelinas bwLisette has worked with numerous public and private organizations to develop and implement marketing and communications plans. She has 20+ years of managing and leading the development of marketing plans and the execution of those plans. Her experience includes planning and executing plans across digital, social and traditional channels. Lisette is a seasoned expert in customer relationship marketing (CRM) and in creating action-driven, measurable customer experiences across digital, direct and mass channels. Lisette is a former group account director with Wunderman Worldwide where she helped many large organizations with their marketing and communications including the Royal Canadian Mint, Kraft, IBM, Co-operators Insurance, Rogers, Smuckers, Microsoft, Colgate and Ford. Other roles: Lisette is president of Sweet Strategies.

Liz Hollyer, Associate – Toronto

liz-hollyerLiz is a operations expert with over 30 years of hands-on experience running a variety of enterprises for organizations in the culture, post-secondary education, foodservice, and service industries. She has rolled out some of Canada’s most celebrated service organizations including SirCorp (owners of Jack Astor’s and several other concepts), Cora’s Breakfast and Lunch, and Compass Canada. Liz has also worked with McMichaels Art Gallery, the Royal Ontario Museum, the Art Gallery of Ontario, the Pan Am Games, and the University of Toronto. Other roles: Liz is vice president of FHG International Ltd.

Susan Moore, Associate – Toronto

Susan has a unisusan-mooreque blend of Canadian and global new business experience. She is adept in complex multi-disciplinary new business environments and effectively applies senior experience to new business management. A former senior executive at Y&R, Susan led and supported global teams on new business opportunities. Her wide breadth of industry experience includes healthcare, automotive, government, consumer packaged goods, and travel and tourism. Other roles: Susan is principal, founder, and chief conductor of Orchestrate.

Hannah Thresher, Associate – Toronto

Calinescu - photoHannah works closely with not-for-profit, quasi-government, and government agencies in strategic planning, marketing, branding, and tourism development. She is particularly skilful in working with organizations to identify their strengths and weaknesses and to create community dialogues. Hannah has a varied portfolio and has strong experience in product development for cultural, post secondary institutions, and economic development agencies.

 

Associates – Industry specialist

Neil Beaudry, Associate – Toronto (Industry – Government communications)

Neil has overseen diverse corporate, community and cultural programs over his 25-year career. Neil understands both the strategic and tactical aspects of marketing campaigns for a variety of different products, services, and ideas. He has experience as an executive in government, arts and cultural agencies, and as an advertising account director for several national accounts with international target audiences. Past projects involve media relations, group travel programs, special events, sponsorship, ethnocultural access, and corporate identity awareness.

Doug Fisher, Associate – Toronto (Industry – Foodservice)

Doug Fisher is president of FHG International Inc., The St. Clements Group’s foodservice industry joint venture partner. Doug has extensive experience in strategic planning and business organizations with particular expertise in foodservice development. He has assisted organizations in conceptual planning, implementing internal control systems, putting in place operating strategies, marketing, and labour management. Doug is a professional member of Foodservice Consultants Society International, a former board member of the Institute of Certified Management Consultants of Ontario (1993-1996), a member of the Arbitration and Mediation Institute of Ontario, a member of the Canadian Franchise Association, and sits on the Hospitality Recreation & Tourism Post Graduation Program advisory committee at Humber College.

Jon Linton, Associate – Toronto (Industry – Culture)

A management consultant with over 30 years of experience in strategic marketing and planning, Jon has worked in over 600 communities in Canada, the U.S., Europe, and the Caribbean on a range of community and economic strategic planning. He has extensive experience in tourism; economic development; arts, culture, and heritage; downtown revitalization; and marketing policy and planning. Jon is formerly a partner and national director in Ernst & Young’s consulting practice. Jon is a director of TCI Management Consultants.

Ed Newhook, Associate – Toronto (Industry – Recreation)

Ed works in recreation, culture, tourism, and community/economic development for public, private sector, and not-for-profit organizations. His experience includes management and organizational reviews, service reviews, strategic and operational planning, change management, master planning, needs assessments and feasibility studies, policy development, program evaluations, and strategy studies. Ed is a former director of research and planning with the City of North York (Toronto) and a former senior consultant with Ernst & Young Management Consultants. Ed is president of Milestone Strategy.

Dr. Jennifer Polk, Senior Research Associate – Toronto

Jennifer has wide ranging experience in the development of policies, strategies, and business plans. This includes projects for municipal and provincial governments, cultural organizations, industry groups, attractions, and tourism and economic development agencies. Her focus is on community participation, data collection, and data analysis.

Steven Thorne, Associate – Waterloo (Industry – Culture)

Steven has more than 30 years of practical experience in the cultural sector as a civic cultural manager, university arts educator, and theatre artist. He was a founding member of the Blyth Summer Festival, Canada’s leading festival of new Canadian plays. As a civic cultural manager, he managed the Arts Development Office for the cities of Kelowna, BC, and Greater Victoria, BC. Steven is also a leading Canadian specialist in the field of cultural tourism and has directed cultural tourism initiatives for three Canadian provinces. Steven is an associate at TEAM Tourism Consulting.

Greg Young, Associate – Toronto (Industry – Culture)

Greg’s expertise covers a range of fields including needs assessment, market research, audience development, feasibility, strategic planning, organizational development, fundraising, business planning, and social and economic impact assessment. He has worked with numerous municipalities, galleries, museums, and heritage organizations across Canada and the U.S. His clients have ranged from major cultural institutions such as the Art Gallery of Ontario, ROM, Fort York, and the Beaverbrook Art Gallery to many smaller non-profit museums and galleries. Greg is a director of TCI Management Consultants.

 

Industry advisers

Our work is strengthened by a team of industry specialists with hands-on management and planning experience. They join project teams to advise clients about operationalizing strategies, latest trends, implementation plans, and impacts on communities and organizations.

Paula Fairweather, Vancouver, BC (Advising: Culture)

Paula has a wealth of experience in national and international marketing and corporate sponsorship. Past projects include: conceiving and implementing programs for the Canada Pavilion at the 1992 Universal Exposition in Seville, Spain; The Canadian Museum of Civilization in Ottawa; and the 1986 World Exposition in Vancouver. She worked in international relations for the Cape Town, South Africa 2004 Olympic Bid team and developed the launch and marketing of the BMW IMAX Pavilion

Mairi MacDonald, Toronto (Advising: Law)

Mairi specializes in legal issues with a particular focus on policy development. Mairi has worked on a number of regulatory policy-oriented consulting studies on matters as diverse as money laundering and support for Canadian periodicals. Before setting up her law practice and consultancy, Mairi was general counsel and director of regulatory affairs for the Canadian Business Telecommunications Alliance. She worked for the federal government for several years before that, first in the Canadian Radio-television and Telecommunications Commission and then for the Department of Justice as legal counsel to the Department of Communications. She has extensive experience in the development of policy and legislative frameworks for cultural content and transmission industries. Her exposure to the policy development process is derived from her experience as an employee of federal government departments and agencies, and over a decade representing the interests of major industry players affected by their policies. Mairi was called to the Bar in Ontario in 1986.

Maria Milanetti, Toronto (Advising: Change management)

Maria specializes in heathcare, not-for-profit, and community-centred communications and marketing programs. She specializes in helping companies and clients to live the brand promise through organizational development and coaching processes. Maria is formerly the vice president of communications at the Rouge Valley Health Corporation and a senior planning and communications executive in several other organizations. Maria has extensive communications experience especially working with media in crisis management as well as the day-to-day management of a multi-site communications strategy with audiences as diverse as the public, the media, staff, funders, stakeholders, and communications partners. She has broad experience working with organizations to develop and roll-out communications campaigns and in brand management.

Dr. Susan Silverton, Park City, Utah (Advising: Post-secondary education)

Susan specializes in the university, college, and health sectors. Susan is the former vice president, academic (Anglophone affairs) at Laurentian University; founding academic dean, School of Dental Medicine at the University of Nevada Las Vegas; and a former senior administrator at the University of Pennsylvania. Susan creates strong partnership of internal and external stakeholders, aligning the knowledge and experience of these partners to provide input for the strategic planning processes she undertakes. She is a member of numerous health and education-related Canadian and US boards and councils and has been involved for over 30 years helping students, funders, and the public understand the critical role and impact of universities and hospitals on a civil society.

Wes Wenhardt, Tacoma, Washington (Advising: Culture)

Wes is an accomplished senior marketing and business operations executive with experience in both for profit and non-profit organizations, in both start-up and established environments. For over 30 years, Wes has managed the operations of international attractions and museums to increase visitations and revenues. This includes executive positions in Canada, the USA, and South Africa including most recently as the executive director of the Vancouver Marine Museum and before that, vice president of the Tech in San Jose. He is well grounded in planning and opening science centers, museums and cultural attractions around the world. Wes is highly regarded as a team leader and innovator with a proven ability to develop new business, motivate people and surpass revenue targets.

Evelyn Wilson, Toronto (Advising: Post-secondary education)

Evelyn specializes in educational and training issues. She is formerly the senior superintendent of programs for the East York Board of Education. She led the development of computer curriculum standards for elementary students; provided and implemented strategic plans for teacher in-service in the area of technology; spearheaded innovative computer-based programs of learning in both elementary and secondary schools; supervised the East York research department; and sat on the East York information management committee.

As a school superintendent with the Toronto District School Board, Evelyn supervised SATEC, a specialized secondary school devoted to computer technology, co-developed a board policy dealing with accountability and evaluation, assisted schools in the selection and use of educational software, and was the project manager for the Ontario English and ESL secondary school curriculum.

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Glen Moore, Senior Associate Emeritus – Kingston

Glen Moore’s tourism and hospitality marketing career has spanned more than 36 years. His experience includes work in advertising, convention centres and resorts planning, and implementing community-wide tourism campaigns.

Glen is past chairman of the Canadian Automobile Association in Ontario and past chair of CAA’s council of governors. He is a past director of the Travel Association of Canada, Eastern Ontario Travel Association, and past president of the Canadian Association of Convention Bureaux. Glen was executive vice president and chief executive officer of the Ottawa Visitors and Convention Bureau. He was also the vice president, marketing at the Mont Ste. Marie Resort and Conference Centre.